Please read the following important policies:
We are happy to accept new clients on a last minute basis however, please be aware if you are scheduling within 48 hours of your first visit there will be a $25 service charge. We must conduct a Meet & Greet prior to accepting you as a client, this is for your safety and peace of mind as well as ours.
Payment
Payment is due at latest, within 3 days of client’s arrival home. For dog walking clients payment is due at the end of each week.
Holiday / Peak Times / Overnight / Home Stay Deposit
During our peak times such as holidays and for our overnight and home stay services we collect a non-refundable 25% deposit to hold your spot. Once we receive it, you’re on our schedule. Your deposit money is applied towards your service total.
Household | Pet Supplies
We prefer that our clients leave enough pet supplies (i.e. food, litter, treats), however, we don’t mind “running to the store” if you don’t mind the additional charge for cost, time, and mileage.
If you change the location of supplies, inform the sitter. Hidden leashes, insufficient litter, pet food, or even paper towels creates a hardship and waste of time. Supplies should always be easily accessible.
Emergency Contact Information
It is absolutely required that you give your pet sitter all of the necessary contact information at the time of your interview or when calling to reserve your services. If information is not given and we have to order the service of a locksmith, you will be responsible for the entire bill.
Special Requests
Please don’t surprise your pet sitter with a special request on the first day. As You Wish provides great flexibility to our clients; however, please give notice in advance for special requests.
Returning Home Early or Late
When you arrive home, call your pet sitter first thing. If you are delayed in returning home, As You Wish will automatically continue making visits until we hear from our clients.
This is an additional reason why it is very important to call your pet sitter the minute you arrive home. If you do not let As You Wish know of your arrival, and we make an unnecessary visit, you will be billed for the visit.
Guests staying in your Home
As You Wish politely declines to provide pet sitting services if you have family or guests staying in your home while you are gone.
New Locks and/or Codes
When you call to reserve your service, we will ask you all of the necessary updates. In preparation, have the following information ready when you call:
1. Changes in animal care i.e. medications, food etc
2. New pets
3. Emergency contact numbers
4. Key and code changes
Natural Disasters, Illness or Emergency
We STRONGLY ADVISE you to give a house key to a nearby neighbor in the event that your pet sitter cannot get to your home due to closed roads (i.e., fire, flooding, snow, etc.). Additionally, in the event of a natural disaster, As You Wish will do more than our best to procure your animals and secure your home.
Weather Policies
With your pet’s health and safety in mind, there may be a few times per year when we deem weather conditions to be too extreme for your pet to walk or run. We reserve the right to alter plans for our activity, be that complete cancellation, indoor play or shortening visit.
Should the regularly scheduled pet sitter become ill or an emergency arise, another qualified pet sitter will fulfill the responsibilities. You will be informed should this occur.
Key Pick-up and Return
NO EXCEPTIONS – As You Wish will NOT pick up or leave keys “under the mat” or the like, and we will NOT lock the keys in the house on the last day. We suggest that you let As You Wish retain your key for future service.
Many of our clients enjoy the comfort of knowing that if something (i.e., working late and you can’t get to the animals, iron or stove left on, etc.) does come up, your pet sitter has a key and will be more than happy to help you out in a pinch.
Should you choose to retain your key after each service, we do charge a $15 fee for each drop off and each pick up.
Cancellations
In the event you need to cancel services, we require notice at least 3 days prior to the first scheduled visit. Many times we are forced to refuse clients due to unavailable time. During these instances we greatly appreciate your advanced notice of cancellation.
Visits
Because we’re here for your pet’s welfare and your home’s security we require a minimum of 2 visits per day for dogs and one visit for cats. In order to maintain a standard of service and adhere to our Code of Ethics these minimums will not be compromised so please don’t ask!
Appointments are NOT scheduled “tentatively.” They are set unless we hear otherwise from the client. Clients are still responsible for full payment if cancellations are made while the visit is in progress.
